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State Authorization and Distance Learning Student Complaint Policy

State Authorization

The U.S. Department of Education regulation 600.9(c) State Authorization requires that if an institution is offering distance education in a state where it is not physically located, the institution must meet individual state requirements for offering distance or correspondence education within that state. Davidson County Community College is participating in NC-SARA, National Council for State Authorization Reciprocity Agreement. As a result, DCCC is authorized to offer distance education courses in states that are also participating in NCSARA. Depending on the outcome of further discussion regarding this regulation, DCCC could notify students residing in particular states that they are not eligible to register for distance education courses.

Student Complaints

In compliance with §668.43 (b) Institutional Information, Davidson County Community College is required to provide current and prospective students with information for filing complaints.

DCCC strives to resolve complaints in a fair and timely manner.  Students residing outside of the State of North Carolina while attending DCCC who desire to resolve a complaint should first refer to DCCC’s General Complaint Policy.

If you have any questions about the complaint process, please contact:

Dr. Rhonda Coats, Vice President, Student Affairs
P.O. Box 1287
Lexington, NC 27293
Telephone: 336.249.8186, ext. 6711
Email: rhonda_coats@davidsonccc.edu

NC Post-Secondary Education Complaint Process

A student may file a complaint with the North Carolina Post-Secondary Education Complaints unit.  First review the NC Post-Secondary Student Complaint Policy (PDF).  Then print and complete the NC Post-Secondary Education Student Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Telephone:  919.962.4550
Email: studentcomplaint@northcarolina.edu
Website: http://www.northcarolina.edu/complaints

SACSCOC Student Complaint Process

Students may also file a complaint with Davidson County Community College’s accrediting agency, Southern Association of Colleges and Schools Commission on Colleges (SACSCOC), to award associate degrees. Complete information about the SACSCOC process is at Complaint Procedures Against the Commission or its Accredited Institutions (PDF)

President, Southern Association of Colleges and Schools Commission on Colleges
1866 Southern LaneDecatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org

SARA-NC Complaint Process

Students may also file a complaint through SARA-NC. The North Carolina State Education Assistance Authority (NCSEAA) serves as the SARA portal entity for North Carolina with the responsibilities defined by the National Council for State Authorization Reciprocity Agreements (SARA). Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). Submit the complaint to:

SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: (855) SARA-1-NC (727-2162)
Telephone:(919) 549-8614, ext. 4667
Website: www.saranc.org
Email: information@saranc.org

Find your home state’s complaint process.

Students may also file a complaint with their home state of residency.  Access the Student Complaint Information by State and Agency and the State Portal Entity Liaisons.

Professional Licensure Statement

Certain Davidson County Community College programs prepare students to sit for applicable licensure and/or certification examinations in North Carolina.  While Davidson County Community College has been approved to participate in NC-SARA, it does not deal with professional licensing board approval for any courses or programs leading to professional licensure.  If you are not a resident of North Carolina and you are taking an online course or participating in an online program leading to professional licensure, please contact the program’s advisor for assistance to determine whether the program meets licensure requirements in your state.

Cancer Information Management
Program Contact: Heather Watson
Email: heather_watson@davidsonccc.edu
Phone: 336-249-8186 ext. 6310
Mailing Address: PO BOX 1287 Lexington, NC 27293

DCCC’s Cancer Information Management A.A.S degree program prepares students for the Certified Tumor Registrar (CTR) credential.  Reference the National Cancer Registrars Association webpage to learn more about eligibility for the CTR credential.


Health Information Technology
Program Contact:  Heather Watson
Email: heather_watson@davidsonccc.edu
Phone:  336-249-8186 ext. 6310
Mailing Address: PO BOX 1287 Lexington, NC 27293

DCCC’s Health Information Technology A.A.S degree program prepares students for the Registered Health Information Technician (RHIT) credential.  Reference the American Health Information Management Association webpage to learn more about eligibility for the RHIT credential.


LPN to ADN and Practical Nursing
Program Contact:  Datra Delk-Patrick
Email: datra_delkpatrick@davidsonccc.edu
Phone:  336-249-8186 ext. 6307
Mailing Address: PO BOX 1287 Lexington, NC 27293

DCCC’s Associate Degree Nursing LPN to ADN Option prepares students for the National Council Licensure Examination (NCLEX-RN).  The Practical Nurse Education Diploma prepares students for the National Council Licensure Examination (NCLEX-PN). For more information regarding licensure requirements in another state, access Professional Licensure Board Contacts by State.


Pharmacy Technology
Program Contact:  Kimhun Thit
Email: kimhun_thit@davidsonccc.edu
Phone:  336-249-8186 ext. 6449
Mailing Address: PO BOX 1287 Lexington, NC 27293

DCCC’s Pharmacy Technology A.A.S degree program prepares students for the National Pharmacy Technician Certification Board (PTCB) Certification.  Reference the PTCB webpage to learn more about eligibility for the PTCB Certification.  For more information regarding current pharmacy regulations and practice acts, please consult your State Board of Pharmacy.

DCCC remains open for business during COVID-19, with employees on staggered work schedules and teleworking to promote social distancing. Most summer classes are online. Summer hours are Monday-Thursday 7:30 am – 5:00 pm and Friday 8:00 am -12:00 pm. DCCC continues to monitor the coronavirus (COVID-19) outbreak. For the latest information visit the DCCC Coronavirus Response web page.