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Rita L. Mathews, Director, Student Services, Davie Campus |
| Team Building |
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10-Keys to success Presentation |
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Describe the team building process (Forming, Storming, Norming, Performing). |
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Explain the four basic behavioral styles and how to manage each. |
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Group Vs. Team work |
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Rephrase blunt wording for better communication. |
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Identify team strengths and opportunities for improvement |
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Conflict Resolution: Every person faces conflict. There are positive and negative outcomes to conflict |
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Defining conflict. |
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Identify assumptions of conflict. |
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Explain the escalation of disagreement into conflict. |
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Recognize the five styles of conflict resolution and the benefits and pitfalls of each style. |
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Understand your preferred style of conflict resolution. |
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Apply techniques to managing emotions during conflict. |
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Implement a strategy for continuous conflict management. |
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Working with Difficult People: This course is designed to provide participants with an understanding of how to best deal with difficult situations, circumstances and people |
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Learn the different types of difficult people |
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Learn the different types of personalities in the workplace |
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Learn methods for handling difficult people |
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What are the first steps in dealing with difficult employees? |
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How can you handle conversations with the difficult employee? |
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Alumni & Friends
