AHR180

HVAC Customer Relations

This course introduces common business and customer relation practices that may be encountered in HVACR. Topics include business practices, appearance of self and vehicle, ways of handling customer complaints, invoices, telephone communications, and warranties. Upon completion, students should be able to present themselves to customers in a professional manner, understand how the business operates, complete invoices, and handle complaints.

Lecture Hours: 

1.00

Lab Hours: 

0.00

Credit Hours: 

1.00

Prerequisites: 

DRE 097, DMA 030, CTS 080

This course is part of these programs of study: