ConnectCard

The ConnectCard is a vital part of life at Davidson County Community College. This one card serves as an identification badge for students, faculty, and staff, permits access to facilities and special events, and can be used to purchase goods and services at the College. The following information provides an overview of the features available with your ConnectCard in addition to other important information.

Bonus Dollars
The ConnectCard Office will add a 5% bonus to the ConnectCard holder’s FLEX account for each deposit of $20or more. Therefore, a $20 deposit will receive $1 in bonus funds; a $100 deposit will receive $5 in bonus funds, etc. Bonus funds can be used wherever FLEX dollars are accepted. Bonus dollars will be used only after FLEX dollars have been depleted. Unused bonus dollars will expire on June 30 of each year.

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Employee Discount Program
Faculty and staff will receive a 10% discount in the Bookstore on all purchases over $1, excluding textbooks, sales merchandise, and academically discounted software.

Access to Facilities
Students, faculty, and staff may use their ConnectCard to access the campus fitness center, gymnasium, and other recreational facilities. Administrative and academic buildings can be accessed as well as computer labs.

The ConnectCard serves as the library card for students, faculty, and staff who wish to borrow materials from the library at Davidson County Community College. Reservation and checkout privileges vary. Contact the library regarding specific terms and conditions.

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Accounts
Bookstore Account: The Bookstore Account is an optional pre-paid account used for the purchase of books and supplies at the campus Bookstore.

Flex Account: The Flexible Spending Account (“FLEX”) is an optional pre-paid account available to students, employees, faculty, and staff. In addition to purchasing food items from campus dining facilities, stores and vending machines, FLEX can be used to pay for items such as textbooks, school and office supplies, and more. The FLEX account greatly reduces the need to carry cash on campus.

Payment for Goods & Services
Dining Services - campus restaurant and off-campus merchants

College Stores - textbooks & trade books, school & office supplies, computers & software, apparel & gifts

Vending - soft drinks & snacks

Adding Funds
Additional funds may be added to Flexible Spending and Bookstore accounts via cash, check, money order, or credit card. Simply deposit funds via cash or credit carding at the Value Transfer Station located in the J. Bryan Brooks Student Center. There is no minimum deposit requirement. You may also add funds to your accounts by contacting the ConnectCard Office, located upstairs in the J. Bryan Brooks Student Center. The ConnectCard Office accepts cash, check, money order, or credit card. There is a $20 minimum deposit required when utilizing the ConnectCard Office to add funds to your account. Full-time Davidson County Community College faculty and staff may also request that a specific amount be automatically deducted from their paycheck each month and deposited into their Flexible Spending Account.

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Security Issues
The ConnectCard system was developed with the purpose of providing you with the account security you need on campus. Each cardholder must help maintain the integrity of the system by immediately reporting lost or stolen cards and notifying Campus Security or the ConnectCard Office if they witness the propping of doors, abuse of card readers, or unauthorized use of a person’s ConnectCard. 

Lost Cards
Lost ConnectCards must be reported IMMEDIATELY to the ConnectCard Office at 336.249.8186, ext. 6341. The office is open from 8:00 a.m.-5:00 p.m. Monday through Friday. Your card can be inactivated instantly, blocking the unauthorized use of your accounts or access features.

Replacement cards can be issued from the ConnectCard Office at any time. A new card can be produced in minutes and will have the same account and access features as your original card. A lost card does not mean lost money, if it is reported promptly. There is a $10 fee to replace a lost ConnectCard.

Account Statements
Each cardholder who has a Bookstore or Flexible Spending Account may request a detailed statement showing the beginning and ending account balance and an itemized list of all transactions per period. Cardholders can verify their account balances by utilizing the Value Transfer Station (VTS), located on the first Floor of the J. Bryan Brooks Student Center.

Problem Resolution
If you believe that your account was improperly debited, present a copy of your sales receipt or account statement to the merchant that processed the transaction. In the case of unattended devices such as photocopiers or vending machines, contact the ConnectCard Office.

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